We appreciate your interest in our mockups and your support of our work. Please take a moment to review our Refund Policy carefully before completing your purchase.
All Sales Are Final
Due to the digital nature of our products, all sales are final and non-refundable. By placing an order on our website, you acknowledge and agree to the following:
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You are purchasing a non-tangible, irrevocable digital product.
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You lose the right to withdraw from the purchase once the mockup is downloaded.
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You are responsible for ensuring that the product suits your needs before purchase.
Exceptions
If you encounter a critical issue that prevents you from accessing or using the product entirely (e.g. corrupted file, download error, or duplicate purchase), please reach out to us at support@sokomockups.com within 2 days of purchase. We’ll review the case and offer a resolution at our sole discretion. This may include:
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Providing a fresh download link.
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Offering a replacement product.
Support
If you experience any issues with downloading or accessing your purchased product, please contact us at support@sokomockups.com. We are happy to help resolve technical difficulties to ensure you can use what you paid for.